How we look after your information

Philia Care Limited (company number 17420859) provides safeguarding-led residential childcare and support for children and young people. For questions about this notice or your personal information, please email [email protected].

When you contact us or submit an enquiry, we may collect your name, work or personal email address, telephone number, organisation or role, and the information you choose to include in your message.

Please do not send sensitive personal information, including information about a child or young person, through general website forms unless we have asked you to use a secure and appropriate referral process.

We use the information you share to respond to enquiries, consider careers interest, discuss professional referral enquiries, maintain appropriate records, and meet our legal and safeguarding responsibilities.

We only share personal information when it is necessary for the purpose it was provided, where we are legally required to do so, or where it is necessary to protect a child, young person, or another person from harm.

We take reasonable steps to protect personal information and limit access to people who need it to carry out their work.

We keep personal information only for as long as it is needed for the reason it was collected, including to meet legal, regulatory, and safeguarding obligations.

You may have rights to ask for access to your personal information, request correction, object to certain uses, or ask for deletion where applicable. To make a request, email [email protected].

You can also raise a concern with the Information Commissioner’s Office if you are unhappy with how your information has been handled.

We may update this notice when our website or information-handling practices change. The latest version will always appear on this page.